Conflict management

Our approach to conflict management

Conflicts can arise unexpectedly in various contexts, and knowing how to effectively manage them is crucial for personal safety and positive interactions.

Our Conflict Management course is specifically designed as a comprehensive training program to empower participants with the necessary tools and techniques to defuse tense situations and achieve mutually beneficial outcomes.

Throughout the course, we delve into real-life scenarios that individuals may encounter. Envision yourself confidently navigating a high-pressure encounter at a vehicle checkpoint in a volatile area, where effective communication with security personnel is crucial for ensuring your safety and minimising the risk of escalation.

Or, imagine yourself in a taxi in an unfamiliar city, where you sense that the driver may be intentionally taking a longer route or charging an excessive fare, leaving you with a feeling of being scammed. Additionally, a fellow passenger becomes agitated.

In situations like this, the conflict management skills you acquire through our course become significant. You'll learn techniques to handle such scenarios effectively, ensuring your safety and preventing unpleasant situations from escalating.

Led by experienced instructors with extensive expertise in conflict management, our comprehensive training includes interactive workshops, role-playing exercises, and practical case studies. Participants will develop valuable skills such as effective communication, active listening, de-escalation techniques, and critical decision-making.

Our Conflict Management course stands out as one of the most sought-after components/modules within our tailored Travel Security Course.

Core service

Conflict management
Effective communication

De-escalation techniques

Critical decision-making

"Streetsmartness"

For who

Any organisation
Business travellers

People working in customer service, social services, and other client-facing positions

Course duration

1-2 days depending on number of modules, number of participants, location etc.

Ask us about our "Dynamic Learning Series" if you need to split up the modules throughout the year!

Course pricing

Our course prices range from:

NOK 5.000,- to NOK 10.000,-

per person / per day

Non-Governmental Organisations active in Humanitarian Affairs

20% price reduction

About the Mavens Academy

We believe in accelerated learning, meaning we have a compressed curriculum, individual- and group-paced instruction, a practically oriented program and continuous debriefs. We also use Virtual Reality (VR) technology in some of our modules.

All our training and courses take place in a safe learning environment; by creating conditions under which people are encouraged to show themselves and their vulnerabilities, and under which they are not afraid to try and fail. We consider failure to be a success in progress.

We only use experienced, highly skilled professional instructors in our academy, and we always ensure an efficient, fun and safe learning environment.

In our realistic training and scenarios all our instructor role-players have in-depth knowledge about the particular topic and will balance role play with instructions (in role) to maximise desired outcome and learning.

Our price range

Your preferences, your threats, and your type of operations are leading in the composition of the course program. This, together with other factors such as duration, location, number of participants and resources needed, will affect the cost.